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Term Of Use
WEBSITE TERMS OF USE AND ONLINE SALE
Last updated: 2 August 2026
Important notice
These Terms contain provisions that may:
- limit the risk or liability of Hidro+;
- limit the remedies available to you;
- require you to assume certain risks;
- require you to indemnify Hidro+ in certain circumstances; or
- impose obligations on you.
These provisions are highlighted where appropriate. You must read them carefully.
Nothing in these Terms is intended to unlawfully exclude, restrict or waive any right or remedy that you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.
The Consumer Protection Act requires clauses that limit liability, impose indemnities or involve an assumption of risk to be drawn to a consumer’s attention in a sufficiently conspicuous manner.
1. About these Terms
1.1 These Terms govern:
a. your access to and use of the Hidro+ website;
b. the creation and use of a customer account;
c. requests for quotations or consultations;
d. purchases made through the website;
e. deliveries and collections;
f. the supply, installation, servicing and maintenance of filtration or water-treatment products; and
g. any other interaction between you and Hidro+ through the website.
1.2 By accessing the website, creating an account, submitting an enquiry, requesting a quotation or placing an order, you agree to be bound by these Terms.
1.3 Where you place an order or submit a request on behalf of a business, organisation or another person, you confirm that you have authority to bind that person or organisation.
1.4 Where you do not agree with these Terms, you must not place an order or continue using the website.
2. Supplier information
The supplier operating this website is:
Registered name: Hidroplus Water Wellness (Pty) Ltd
Trading name: Hidro+ Water Wellness
Company registration number: 2019/451101/07
VAT number, if applicable: [●]
Directors or office bearers: Pieter Botes
Physical address: The Village, 1221 Wekker Road, Moreleta Park, Pretoria, South Africa
Address for service of legal documents: The Village, 1221 Wekker Road, Moreleta Park, Pretoria, South Africa
Telephone: +27 12 997 1386
Email: info@hidroplus.co
Website: www.hidroplus.co.za
Information Officer: Pieter Botes
Hidro+’s current website displays the physical address, telephone number and email address above. These should nevertheless be confirmed before publication.
The Electronic Communications and Transactions Act requires an online supplier to disclose information including its full name, legal status, registration number, physical address, contact details, office bearers, main product characteristics, prices, payment arrangements, delivery periods, return policy and privacy and security procedures.
3. Legal capacity
3.1 You may only enter into a transaction through the website if you have the legal capacity to conclude a binding agreement.
3.2 If you are younger than 18 years of age, you may only use the transactional parts of the website with the involvement and consent of a parent or legal guardian.
3.3 Hidro+ may request reasonable information to verify your identity, authority or legal capacity before accepting an order.
4. Permitted use of the website
4.1 You may use the website only for lawful personal or business purposes.
4.2 You may not:
a. gain or attempt to gain unauthorised access to the website, its servers, systems or data;
b. introduce viruses, malware, automated attacks or harmful code;
c. interfere with the operation or security of the website;
d. use another person’s account without permission;
e. submit false, fraudulent or misleading information;
f. impersonate another person or organisation;
g. scrape, harvest or systematically extract website information without written permission;
h. use website content to compete unlawfully with Hidro+;
i. infringe Hidro+’s intellectual-property rights or those of another party; or
j. use the website for unlawful, defamatory, abusive or fraudulent conduct.
4.3 Hidro+ may restrict or suspend access where it reasonably suspects fraud, unlawful use, a cybersecurity risk or a material breach of these Terms.
5. Product and service information
5.1 Hidro+ takes reasonable steps to ensure that product descriptions, specifications, dimensions, prices, photographs and other website information are accurate.
5.2 Product photographs are intended to represent the products as accurately as reasonably possible. Minor variations in colour, packaging, labelling, appearance or dimensions may occur because of manufacturing changes, screen settings or updated packaging.
5.3 Hidro+ will not substitute a materially different product without obtaining your agreement.
5.4 The availability and performance of water-filtration and water-treatment products may depend on factors including:
a. the source and quality of the incoming water;
b. water pressure and flow rate;
c. the level and type of contamination;
d. installation conditions;
e. electricity or other utility requirements;
f. correct operation and maintenance;
g. the timely replacement of filters, membranes, ultraviolet lamps and other consumable components; and
h. whether the system is being used within its specified capacity.
5.5 Product descriptions do not replace the operating instructions, labels, safety instructions, warranties or technical specifications supplied with a product.
5.6 You must use all products in accordance with their labels, instructions and intended purpose.
6. Health and wellness information
6.1 Information on the website concerning hydration, minerals, filtration, water quality, wellness or health is provided for general educational and product-information purposes.
6.2 Unless expressly stated and lawfully authorised otherwise, Hidro+ products are not represented as medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
6.3 Website information is not a substitute for medical advice, diagnosis or treatment from an appropriately qualified healthcare practitioner.
6.4 You should obtain professional medical advice before making significant changes to your water, mineral or dietary intake if you:
a. are pregnant or breastfeeding;
b. have a kidney, heart, metabolic or other chronic medical condition;
c. are taking prescription medication;
d. have been advised to restrict minerals, salts or fluid intake; or
e. are purchasing a product for an infant, child or medically vulnerable person.
6.5 Customer reviews and testimonials describe the personal experiences and opinions of individual customers. They do not constitute medical evidence and do not guarantee that another person will experience the same results.
6.6 Nothing in this clause permits Hidro+ to make a false, misleading, deceptive or unsubstantiated product representation.
7. Customer accounts
7.1 You may be required to create an account to access certain website functions.
7.2 You must provide accurate, current and complete information.
7.3 You are responsible for:
a. maintaining the confidentiality of your password;
b. restricting access to your account;
c. activity performed through your account; and
d. notifying Hidro+ promptly if you suspect unauthorised access.
7.4 Hidro+ may require you to reset your password or verify your identity where reasonably necessary to protect your account or the website.
8. Placing an order
8.1 Products displayed on the website constitute an invitation to submit an order and do not, by themselves, constitute a binding offer by Hidro+.
8.2 Before submitting an order, you must be given a reasonable opportunity to:
a. review the products and quantities selected;
b. review the total price and delivery charges;
c. correct errors; and
d. withdraw from the proposed transaction.
8.3 Your order constitutes an offer to purchase the selected products or services.
8.4 An automated acknowledgement of your order confirms that it has been received. It does not necessarily mean that the order has been accepted.
8.5 An order is accepted when Hidro+ sends you written confirmation that:
a. the order has been accepted;
b. the products are being prepared or dispatched;
c. the products are ready for collection; or
d. the relevant service or installation has been scheduled.
8.6 Hidro+ may decline an order before acceptance where:
a. a product is unavailable;
b. payment has not been authorised;
c. the delivery address falls outside a supported area;
d. there is an obvious and material pricing or product-description error;
e. the transaction is suspected to be fraudulent;
f. legal or regulatory restrictions prevent fulfilment; or
g. the customer does not meet a disclosed product or installation requirement.
8.7 Where payment has already been received for an order that is declined or cannot be fulfilled, Hidro+ will refund the amount in accordance with applicable law.
8.8 Hidro+ will provide an electronic order confirmation, invoice or transaction record that can be stored or reproduced by you. The online ordering process must allow review and correction before an order is finally placed.
9. Prices and payment
9.1 All prices are expressed in South African rand.
9.2 Prices include VAT where VAT is legally applicable, unless clearly stated otherwise.
9.3 Delivery, installation, call-out, site-assessment or other charges will be disclosed separately before you confirm the transaction.
9.4 Payment must be made through one of the payment methods made available at checkout or stated in a quotation.
9.5 Payments may be processed by third-party payment-service providers. Their separate security and transaction terms may apply.
9.6 Hidro+ will take reasonable steps to use payment systems that meet accepted security standards appropriate to the transaction.
9.7 Where an incorrect price is displayed:
a. Hidro+ may correct the error before accepting the order;
b. Hidro+ will inform you of the correct price;
c. you may accept the corrected price or cancel the affected order; and
d. any amount already paid for a cancelled order will be refunded.
9.8 Nothing in this clause permits Hidro+ to disregard a displayed price where the Consumer Protection Act requires the displayed price to be honoured.
10. Quotations, custom systems and special orders
10.1 Filtration installations, commercial systems, industrial systems, borehole-water solutions and other customised projects may require:
a. a water analysis;
b. a site inspection;
c. technical specifications;
d. water-pressure and flow measurements;
e. details of the intended water usage;
f. plumbing, electrical, structural or drainage information; and
g. a separate written quotation.
10.2 A quotation may contain additional project-specific terms. Where there is a conflict, the signed quotation or project agreement will govern the relevant project, provided that it complies with applicable law.
10.3 You must disclose all relevant information reasonably required to design, recommend or install a system.
10.4 Hidro+ will not be responsible for a design or recommendation being unsuitable to the extent that the unsuitability was directly caused by materially incorrect or incomplete information supplied by the customer.
10.5 Quotations may be subject to:
a. specified validity periods;
b. deposits;
c. stock availability;
d. supplier price changes;
e. exchange-rate movements;
f. site conditions;
g. access requirements; and
h. municipal, landlord, body-corporate or other approvals.
10.6 Any work or materials outside the agreed scope must be approved as a variation before the additional work is performed, except where immediate work is reasonably necessary to prevent danger or material property damage.
10.7 Products manufactured, altered, imported or procured specifically for a customer may constitute special-order goods. A reasonable cancellation charge may apply where permitted by law.
11. Delivery and collection
11.1 Available delivery areas, delivery methods, charges and estimated timeframes will be displayed during checkout or provided in the quotation.
11.2 Hidro+ will deliver:
a. on the date and at the time agreed with you; or
b. where no specific date or time was agreed, within a reasonable period.
11.3 You must provide an accurate delivery address and reasonable access to the delivery location.
11.4 Hidro+ may charge reasonable additional costs where a delivery fails because:
a. the address supplied was incorrect;
b. no authorised person was available to receive the order;
c. access was unreasonably refused or obstructed; or
d. a further delivery attempt was requested.
11.5 You should inspect goods as soon as reasonably possible after delivery and report visible damage, shortages or incorrect products promptly. Failure to report a problem immediately does not remove any statutory right you may have.
11.6 Risk in the goods passes to you when the goods are delivered to you, an authorised recipient or a location agreed with you.
11.7 Ownership of goods remains with Hidro+ until full payment has been received, unless otherwise agreed in writing.
11.8 Where you select collection, risk passes when the goods are collected by you or your authorised representative.
11.9 Hidro+ will inform you as soon as reasonably practicable of a material delivery delay.
The Consumer Protection Act provides that a supplier must deliver on the agreed date, at the agreed time and place, or otherwise within a reasonable time.
12. Cooling-off rights and change-of-mind returns
12.1 Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an electronic transaction without reason and without penalty:
a. for goods, within seven days after receiving the goods; or
b. for services, within seven days after concluding the agreement.
12.2 Where that statutory cooling-off right applies:
a. the consumer may be responsible for the direct cost of returning the goods;
b. the goods must be returned in accordance with Hidro+’s reasonable return instructions; and
c. any refund due must be processed within the period prescribed by law.
12.3 The seven-day ECTA cooling-off right does not apply in all circumstances. Statutory exclusions include certain transactions involving:
a. foodstuffs or beverages intended for everyday consumption supplied to a consumer’s home, residence or workplace;
b. goods made to the consumer’s specifications;
c. clearly personalised goods;
d. goods that by their nature cannot be returned;
e. goods likely to deteriorate or expire rapidly; and
f. services that began, with the consumer’s consent, before the end of the cooling-off period.
12.4 Accordingly, the statutory change-of-mind cooling-off right may not apply to certain bottled-water deliveries, opened consumable products, custom filtration systems, special-order components or services that have already commenced with the customer’s consent.
12.5 Where no statutory change-of-mind return right applies, Hidro+ may nevertheless accept a return in accordance with its published Returns and Refunds Policy.
12.6 Opened food, beverage, mineral-concentrate or hygiene-sensitive products will not ordinarily be accepted for a change-of-mind return unless they are defective, unsafe, incorrectly supplied or required to be accepted under applicable law.
These cooling-off rights and exclusions arise from sections 42 and 44 of the Electronic Communications and Transactions Act.
13. Defective, unsafe or unsuitable goods
13.1 Nothing in these Terms limits a consumer’s right to receive goods that are:
a. reasonably suitable for their ordinary intended purpose;
b. of good quality;
c. in good working order;
d. free from defects;
e. usable and durable for a reasonable period; and
f. compliant with applicable standards.
13.2 Where goods fail to meet the requirements of the Consumer Protection Act within six months after delivery, the consumer may return the goods without penalty and at the supplier’s risk and expense.
13.3 Subject to the Consumer Protection Act, the consumer may direct the supplier to:
a. repair the goods;
b. replace the goods; or
c. refund the price paid.
13.4 If goods repaired by the supplier fail again or remain defective within three months after the repair, the supplier must, where the Consumer Protection Act applies:
a. replace the goods; or
b. refund the price paid.
13.5 A warranty may not cover damage to the extent that the damage was directly caused by:
a. misuse or abuse;
b. failure to follow operating instructions;
c. unauthorised alterations or repairs;
d. incorrect installation by an unauthorised third party;
e. failure to maintain the product or replace consumable components;
f. operation outside the stated specifications; or
g. contamination, pressure, flow or other input conditions falling materially outside the agreed design parameters.
13.6 The exclusions in clause 13.5 do not remove liability for an inherent defect, inadequate warning, faulty installation by Hidro+ or any other matter for which liability cannot lawfully be excluded.
The Consumer Protection Act establishes rights to safe, good-quality goods and an implied six-month warranty of quality.
14. Installation and other services
14.1 Hidro+ will perform services:
a. within the agreed period or otherwise within a reasonable time;
b. in a manner and quality that persons are generally entitled to expect;
c. using goods and components of a quality reasonably expected for the service; and
d. with reasonable care for the customer’s property.
14.2 You must provide:
a. safe and reasonable access to the premises;
b. accurate site and water-source information;
c. access to required electricity, water, drainage or plumbing points;
d. required landlord, body-corporate or municipal approvals; and
e. a safe working environment.
14.3 Hidro+ may suspend work where the site is unsafe or where undisclosed conditions materially affect the work.
14.4 Installation dates may be adjusted where unforeseen site conditions, unavailable components, safety concerns or circumstances outside reasonable control prevent completion on the scheduled date.
14.5 Where Hidro+ fails to perform a service to the standard required by the Consumer Protection Act, the consumer may be entitled to require Hidro+ to:
a. remedy the defect in the service; or
b. refund a reasonable portion of the price, having regard to the extent of the failure.
14.6 Filters, membranes, ultraviolet lamps, cartridges, seals and similar items may be consumable components and may require periodic replacement. Normal consumption or exhaustion of a consumable component is not necessarily a product defect.
14.7 The customer is responsible for following the maintenance and replacement schedule supplied with the system.
The statutory standard for quality services and the remedies available for defective services are set out in section 54 of the Consumer Protection Act.
15. Repeat orders and ongoing services
15.1 Where Hidro+ offers subscriptions, recurring deliveries, maintenance plans or ongoing services, the following must be disclosed before you subscribe:
a. the recurring price;
b. billing frequency;
c. minimum duration, if any;
d. cancellation procedure;
e. renewal procedure; and
f. any reasonable cancellation charge permitted by law.
15.2 Hidro+ may not debit your payment method for an ongoing service without the required authority.
15.3 You may cancel an ongoing service in accordance with the applicable subscription terms and South African consumer law.
16. Promotions, discounts and vouchers
16.1 Promotions, vouchers, pensioner discounts, competitions and special offers may be subject to separate terms.
16.2 Promotional terms will specify, where applicable:
a. the promotional period;
b. qualifying products or customers;
c. minimum purchase requirements;
d. geographical restrictions;
e. redemption procedures;
f. stock limitations; and
g. whether offers may be combined.
16.3 Promotional benefits may not be exchanged for cash unless expressly stated or required by law.
16.4 Hidro+ may withdraw or correct a promotion affected by fraud, a technical error or unlawful use, subject to consumer rights already accrued.
17. Reviews, testimonials and other user content
17.1 Where you submit a review, testimonial, photograph, comment or other material, you confirm that:
a. it is based on your genuine experience;
b. it is not knowingly false or misleading;
c. it does not unlawfully infringe another person’s rights;
d. it does not contain unlawful, defamatory, abusive or discriminatory content; and
e. you have permission to submit any personal information or image of another person appearing in it.
17.2 You grant Hidro+ a non-exclusive, royalty-free licence to display and reproduce content submitted for publication in connection with Hidro+’s website and marketing.
17.3 Hidro+ may moderate, decline or remove content that contravenes these Terms or applicable law.
17.4 Hidro+ will not materially alter the meaning of a testimonial without the author’s consent.
17.5 Testimonials must not be presented in a manner that creates a misleading impression that the results described are typical, scientifically established or guaranteed.
18. Intellectual property
18.1 All website content, including text, photographs, graphics, logos, trademarks, product designs, videos, software, page layouts and technical materials, belongs to Hidro+, its licensors or the relevant rights holder.
18.2 You may access and make reasonable personal use of the website.
18.3 You may not, without prior written permission:
a. reproduce or republish material for commercial purposes;
b. modify Hidro+ branding;
c. remove copyright or trademark notices;
d. use Hidro+ trademarks in a domain name or misleading advertisement;
e. create derivative commercial material; or
f. represent that you are authorised, endorsed or employed by Hidro+.
18.4 Product manuals and technical documents may be downloaded solely for the operation or maintenance of the relevant product.
19. Privacy and personal information
19.1 Hidro+ processes personal information in accordance with its Privacy Policy and applicable South African data-protection law.
19.2 Personal information may be processed for purposes including:
a. creating and managing accounts;
b. processing orders and payments;
c. delivering products;
d. arranging installations or services;
e. responding to enquiries;
f. preventing fraud;
g. complying with legal obligations;
h. administering warranties and returns; and
i. sending marketing communications where lawfully permitted.
19.3 Hidro+ will take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, interference, modification, destruction or disclosure.
19.4 You may have rights to request access to, correction of or deletion of personal information, subject to legal retention requirements and other lawful limitations.
19.5 Direct marketing communications will include a reasonable method to opt out.
POPIA requires personal information to be processed lawfully, reasonably, minimally and with appropriate security safeguards.
20. Cookies and website analytics
20.1 The website may use necessary cookies to operate shopping-cart, account, security and checkout functions.
20.2 With appropriate consent where required, Hidro+ may also use analytics, preference, advertising or third-party cookies.
20.3 Further information about cookies, their purposes and available choices must be set out in a separate Cookie Policy or cookie-management tool.
20.4 Disabling certain necessary cookies may prevent parts of the website from operating correctly.
21. Website and cybersecurity
21.1 Hidro+ will take reasonable steps to maintain the availability and security of the website.
21.2 No internet service can be guaranteed to be completely uninterrupted or free from all security risks.
21.3 You must not attempt to access, intercept, alter, damage or interfere with data, software, computer systems or website functions without authority.
21.4 Suspected cybersecurity incidents may be reported to the appropriate authorities.
South Africa’s Cybercrimes Act criminalises conduct including unlawful access, unlawful interception and unlawful interference with data or computer systems.
22. Third-party providers and external links
22.1 Hidro+ may use third parties for payment processing, hosting, analytics, communications, delivery, mapping or other services.
22.2 Hidro+ remains responsible for its own legal obligations and may not avoid those obligations merely because a third party performs part of a service.
22.3 External websites are governed by their own terms and privacy policies.
22.4 A link to another website does not necessarily constitute an endorsement of that website, its operator or its content.
23. Website availability and events beyond reasonable control
23.1 Hidro+ may temporarily suspend or restrict parts of the website for maintenance, updates, security or operational reasons.
23.2 Hidro+ is not responsible for a delay caused by circumstances genuinely beyond its reasonable control, provided that Hidro+:
a. takes reasonable steps to mitigate the delay;
b. informs affected customers as soon as reasonably practicable; and
c. honours any cancellation, refund or other right available under applicable law.
23.3 Circumstances beyond reasonable control may include natural disasters, severe weather, fire, widespread utility failure, civil disturbance, transport disruption, government restrictions, widespread telecommunications failure or supplier interruption that could not reasonably have been prevented.
23.4 A routine failure to manage stock, staffing, capacity or ordinary business operations will not automatically constitute an event beyond Hidro+’s reasonable control.
24. Important limitation of liability
PLEASE READ THIS CLAUSE CAREFULLY. IT LIMITS HIDRO+’S LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
24.1 Hidro+ will not be liable for indirect, special or consequential loss arising solely from:
a. an interruption of access to the website;
b. reliance on information that was clearly identified as general educational information;
c. a customer’s failure to follow product instructions;
d. unauthorised modification, misuse or improper installation of a product;
e. use of a filtration system outside its disclosed design parameters; or
f. third-party websites or services outside Hidro+’s reasonable control.
24.2 Hidro+ does not exclude or limit liability for:
a. fraud or fraudulent misrepresentation;
b. wilful misconduct;
c. gross negligence where liability may not lawfully be excluded;
d. death, injury, illness or property damage caused by unsafe goods, a product defect, product failure or inadequate warning to the extent contemplated in the Consumer Protection Act;
e. defective installation or services performed by Hidro+;
f. failure to use a sufficiently secure payment system where the law imposes liability; or
g. any right or remedy that may not lawfully be excluded.
24.3 Any limitation of liability must be interpreted narrowly and only to the extent permitted by South African law.
The Consumer Protection Act prohibits unfair or unjust terms and imposes statutory liability for harm caused by unsafe goods, defects, product failures or inadequate instructions and warnings.
25. Important indemnity
THIS CLAUSE MAY REQUIRE YOU TO INDEMNIFY HIDRO+ IN LIMITED CIRCUMSTANCES.
25.1 To the maximum extent permitted by law, you indemnify Hidro+ against third-party claims arising directly from:
a. your unlawful use of the website;
b. fraudulent information submitted by you;
c. your infringement of another party’s intellectual-property or privacy rights;
d. your unauthorised alteration or resale of a product in a misleading or unsafe manner; or
e. a material breach of these Terms by you.
25.2 This indemnity does not apply to loss caused by:
a. Hidro+’s negligence or unlawful conduct;
b. a defective or unsafe product;
c. inadequate instructions or warnings;
d. defective installation by Hidro+; or
e. any matter for which Hidro+ remains liable under the Consumer Protection Act or another applicable law.
26. Suspension and termination
26.1 Hidro+ may suspend or terminate an account where:
a. the account is used fraudulently or unlawfully;
b. the customer materially breaches these Terms;
c. the account creates a material cybersecurity risk;
d. payment is reversed or dishonestly disputed; or
e. suspension is required by law.
26.2 Where reasonably possible, Hidro+ will give notice and an opportunity to remedy the breach.
26.3 Termination of an account does not automatically cancel an order already accepted, unless the order is itself fraudulent, unlawful or otherwise incapable of lawful fulfilment.
26.4 Clauses intended by their nature to continue after termination, including payment, intellectual-property, privacy, liability and dispute provisions, will remain applicable.
27. Complaints and dispute resolution
27.1 Complaints should first be submitted to:
Email: info@hidroplus.co
Telephone: +27 12 997 1386
Physical address: The Village, 1221 Wekker Road, Moreleta Park, Pretoria, South Africa
27.2 The complaint should include:
a. the customer’s name and contact information;
b. the relevant order, invoice or quotation number;
c. a clear description of the complaint;
d. supporting photographs or documents where relevant; and
e. the remedy requested.
27.3 Hidro+ will acknowledge and investigate complaints within a reasonable period.
27.4 Where a consumer dispute cannot be resolved directly, the consumer may, where applicable, approach:
a. the Consumer Goods and Services Ombud;
b. the National Consumer Commission;
c. a provincial consumer-protection authority;
d. the National Consumer Tribunal;
e. the Information Regulator for a POPIA-related complaint; or
f. a court with jurisdiction.
27.5 A consumer is not required to surrender a statutory right to use an ombud, regulator, tribunal or court.
The Consumer Goods and Services Ombud receives consumer-goods and services complaints, while the National Consumer Commission accepts complaints concerning alleged breaches of the Consumer Protection Act.
28. Electronic communications and notices
28.1 You agree that communications concerning your account, orders, quotations, returns or services may be sent electronically.
28.2 You must keep your email address and contact details up to date.
28.3 A legal notice to Hidro+ must be sent to its designated address for service stated in clause 2.
28.4 Nothing in this clause prevents a notice from being served by another method permitted by law.
29. Amendments to these Terms
29.1 Hidro+ may amend these Terms to reflect:
a. legal or regulatory changes;
b. new website functions;
c. changes to products or fulfilment processes;
d. security requirements; or
e. reasonable operational changes.
29.2 The updated version will display a revised effective date.
29.3 Material changes will apply prospectively and will not retrospectively alter an order already accepted, unless the change is required by law or agreed with the customer.
29.4 Continued use of the website after publication of updated Terms constitutes acceptance of the revised website-use provisions, but does not remove statutory rights relating to an existing transaction.
30. General provisions
30.1 These Terms, together with the applicable Privacy Policy, Returns and Refunds Policy, Delivery Policy, quotation and product-specific terms, constitute the agreement relating to the relevant transaction.
30.2 If a provision is unlawful or unenforceable, it will be severed or limited only to the extent necessary. The remaining provisions will continue to apply.
30.3 A failure or delay in enforcing a right does not constitute a waiver of that right.
30.4 Hidro+ may transfer its rights and obligations as part of a lawful sale, restructuring or transfer of its business, provided that consumer rights are not materially reduced.
30.5 You may not transfer your rights or obligations to another person without written consent, except where the law permits such transfer.
30.6 Headings are included for convenience and do not affect interpretation.
30.7 Where these Terms are translated, the English version will prevail to the extent permitted by law.
31. Governing law and jurisdiction
31.1 These Terms and all transactions concluded through the website are governed by the laws of the Republic of South Africa.
31.2 South African courts, consumer tribunals, regulators and ombud schemes with lawful jurisdiction may hear disputes arising from these Terms.
31.3 Nothing in this clause prevents a consumer from approaching a consumer body, regulator, tribunal or court available to that consumer under applicable law.
32. Contact details
Questions regarding these Terms may be directed to:
Hidro+ Water Wellness
Email: info@hidroplus.co
Telephone: +27 12 997 1386
Physical address: The Village, 1221 Wekker Road, Moreleta Park, Pretoria, South Africa
Legal entity: Hidroplus Water Wellness (Pty)Ltd
Registration number: 2019/451101/07